Tel
021-58303828
Fastighten Service Online
Our housekeeper service starts from a consultation with you.We will provide one-to-one online service by customer service specialists throughout the whole process.You can learn the detailed information of the products you need through them.
Fastighten's convenient and diversified communication channels
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Tel
021-58303828
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WeChat
Fastighten
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QQ
Customer service：2632122503
After sale：1163875250 -
Email
Online Message
Our online Housekeeper will provide you with the following services:
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Product details
We can provide the specific parameters,photos,supporting tools and equipment of the products you need online,and patiently and carefully answer some questions you want to know about the products.
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Real time quotation
When you know the details of our products and are interested in purchasing them,we will provide you with product quotation through online housekeeper,wechat,email or telephone of business specialist.
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Sample delivery
When you confirm the specific information of our products and hope to try to use the required products by yourself,we can arrange to send samples for you.If you have any specific questions about the use,you can also contact the business specialist to go to your site for guidance and demonstration.
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Inventory information
Fastighten before you place an order,you can contact the customer service housekeeper to know the inventory information of the products you need,and you can query your exclusive inventory information at any time.
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Contract order
After you have a comprehensive understanding of our products,trial and approval,we will make sure that the business specialist will connect with you,sign the purchase contract for you according to your specific needs (you can also process your orders),and track and assist to complete the whole purchase plan.
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Production schedule
After you confirm the order,you can know the production progress information of the products you need at any time through our customer service housekeeper or business specialist.When you are in urgent need,you can also contact the business specialist to deal with the emergency and coordinate the delivery time.
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Logistics distribution
After the samples you need are sent out,the order products are packed and shipped,and the financial invoice is arranged to be sent out,our customer service Housekeeper will provide you with relevant logistics and distribution information,so that you can easily inquire.
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Return policy
If you find any problems in appearance,quantity,packing and quality,please put forward them within 15 days after receiving the goods.If quality problems are found in the process of use,the use shall be stopped immediately and the relevant business personnel of our company shall be contacted at the first time.If the relevant products have been put into storage or have been used in large quantities,our company will not return or replace them.
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After-sale service
In the process of using our products,if you encounter any use problems or product quality problems,you can contact our after-sales housekeeper or business specialist at the first time.We will analyze and answer for you at the first time and provide corresponding solutions. If our tools and equipment need to be maintained or repaired,we can also contact after-sales housekeeper or business specialist to arrange relevant after-sales service.
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Client Review
After the delivery of your order,our customer service Housekeeper will pay a follow-up visit to the products and usage you received,and confirm the follow-up plan and usage information with you, so as to gradually establish your exclusive inventory.
